Contact
Contact: we're here to help you.
A question about your account, your community, an event or your subscription? One point of contact: our team replies fast.
Ways to contact us
Phone
Monday - Friday
09h00 - 18h00
Reply in less
than 24h
Live chat
Available
9h00 – 22h00
Our offices
Molenbeek-Saint-Jean
Belgium
Send us a message
Why contact us?
- 7/7 support
- Fast response
- Support in English
- Team based in Belgium
Frequently asked questions before you contact us
See all questionsGo to "My rentals", select the booking and change the dates depending on the home's availability.
You can cancel from "My rentals". Refund conditions depend on how long before the stay begins you cancel.
For short stays, the deposit is a card hold released after the check-out inventory. For long-term leases, the rental guarantee is set up off-platform on a blocked account: the amount is shown on the listing for information only.
Create your listing in minutes from "Start my project", add your photos and availability, then start earning.
The exact address is never public: it is shared with you as soon as your booking is confirmed or your application is accepted. The keys are then handed over by the owner during the check-in inventory.